TERMS OF SERVICE.

ACCEPTANCE OF TERMS

By accessing or using the Dragon Pad or Dragon Jacket websites, submitting an inquiry, requesting product information, or otherwise using our online services, you agree to be bound by these Terms of Service.

If you do not agree to these terms, you should not use the websites or related online services.

WEBSITE & SERVICES

Dragon Jacket and Dragon Pad provide information about products, foundation systems, installation considerations, dealer opportunities, availability, and related services.

The information provided through our websites is intended for general informational and commercial purposes. Website content does not replace project-specific engineering, installation, permitting, contractor, or other professional advice when such services are required.

PRODUCT INFORMATION

We make reasonable efforts to present accurate product descriptions, dimensions, specifications, pricing, images, and installation information. However, product information may be updated or changed without notice.

Product photographs, diagrams, illustrations, and renderings may differ slightly from actual products due to manufacturing updates, display settings, photography, or other factors.

Customers are responsible for confirming that the selected Dragon Pad configuration is appropriate for their equipment, installation location, site conditions, and applicable requirements before purchase or installation.

ORDERS & AVAILABILITY

Submitting a request for information, sizing recommendation, availability check, dealer inquiry, or quote does not create a binding sales agreement unless otherwise confirmed by Dragon Jacket in writing.

Product availability, production schedules, shipping timelines, and lead times may vary.

• Orders may be subject to product availability
• Custom sizes may require additional review or lead time
• Shipping times are estimates unless specifically guaranteed
• We may decline or cancel an order when reasonably necessary
• Final specifications should be confirmed before purchase

INSTALLATION & SITE CONDITIONS

Proper site preparation and installation are important to product performance. Installation requirements may vary based on equipment, soil, drainage, slope, local climate, project dimensions, and other site conditions.

The purchaser or installer is responsible for evaluating the installation site and complying with applicable building codes, permit requirements, equipment manufacturer requirements, zoning rules, and other local regulations.

Dragon Jacket and Dragon Pad are not responsible for installation issues resulting from improper site preparation, misuse, unauthorized modification, unsuitable ground conditions, or failure to follow applicable installation instructions.

PRICING & PAYMENT

Prices displayed on our websites or provided through estimates may be subject to change until an order is confirmed.

Unless otherwise stated, displayed product pricing may not include shipping, handling, taxes, custom fabrication, dealer services, installation, site preparation, or other project-related expenses.

Payment terms for confirmed orders will be provided during the ordering process.

WARRANTIES

Products may be covered by separate written warranty terms provided by Dragon Jacket. Any applicable product warranty is governed by the specific warranty documentation accompanying or associated with the product.

Except as expressly stated in an applicable written warranty and to the extent permitted by law, website information is provided without additional warranties of any kind, whether express or implied.

INTELLECTUAL PROPERTY

The Dragon Pad and Dragon Jacket names, logos, product designs, graphics, photographs, videos, text, website layouts, engineering materials, product documentation, and other content are owned by or licensed to Dragon Jacket unless otherwise stated.

You may not reproduce, distribute, modify, publish, display, sell, license, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

ACCEPTABLE USE

You agree not to misuse our websites or online services.

• Attempt to gain unauthorized access to website systems
• Interfere with website security or normal operation
• Submit false, fraudulent, or misleading information
• Use automated systems to disrupt or overload the website
• Copy or scrape protected content for unauthorized commercial use
• Use the website in violation of applicable law

THIRD-PARTY SERVICES

Our websites may link to or use services provided by third parties, including mapping services, analytics providers, payment services, hosting providers, social platforms, or other external services.

We are not responsible for the availability, content, privacy practices, security, or terms of third-party websites or services. Your use of those services may be subject to separate terms and policies.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Dragon Jacket, Dragon Pad, and their respective owners, employees, affiliates, contractors, and representatives will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to use of the websites or online services.

This includes, without limitation, losses resulting from reliance on website information, interruptions in service, third-party services, installation decisions, or use of information obtained through the websites.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Dragon Jacket, Dragon Pad, their affiliates, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses resulting from your misuse of the websites, violation of these terms, or violation of applicable law or third-party rights.

GOVERNING LAW

These Terms of Service are governed by the laws applicable to Dragon Jacket's business operations, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from these terms will be handled in an appropriate court having jurisdiction over the matter.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our products, services, business practices, technologies, or legal requirements.

The revised terms become effective when posted unless otherwise stated. The "Last Updated" date at the top of this page will reflect the most recent revision.